Enrollment Marketing

Winter 2024Vol. 6 No. 2

Of all the issues weighing on school leaders’ minds, enrollment looms especially large. Even in the best of times, this crucial factor determines so much of your day-to-day work; after all, your funding depends on it. 

But unless you’ve been living under a rock, you know that in recent years, enrollment has become a particular pain point, especially for public schools. Before the start of the pandemic, 50.8 million of the nation’s children attended public schools; by the 2021-22 school year, that figure was down by 3%—a difference of about 1.3 million kids. 

Plus, the increased momentum of school choice legislation nationwide means families have more options than ever before. As public enrollment wavers, alternatives for families have skyrocketed. Between 2019 and 2021, charter school enrollment jumped by 7%, and the number of homeschooled students has doubled to five million since COVID-19 first hit.  

Each student who leaves your district is a hit to your funding—and, more importantly, a blow to the quality of education you can provide. When enrollment decreases, it’s not just your organization that suffers; it’s also the families and community who look to your district as a touchstone of their lives. 

So what can you actually do about all this? There’s not just one answer, as this is a problem you’ll need to attack from multiple angles, from equity to leadership to school culture. But we’re confident we can help you boost enrollment with strategies from the world we know best: marketing.

In this issue, we’re tackling enrollment with a framework well-known to the private sector: the customer journey. We’ll walk you through each stage of a family’s relationship with your schools, helping you craft experiences that make them want to be part of your district. Along the way, we’ll examine practical strategies from school leaders doing the work—like Minnesota’s Dr. Joe Gothard, who is providing specific cultural experiences to boost enrollment, and Dr. Rupak Gandhi, whose bold approach to doing right by students is bringing in kids from all over North Dakota.

This new year is a time for new beginnings—and families in your area might be looking for a fresh start with school. Enrollment may well be among the most difficult issues your district faces in 2024, but with a strong strategy, you can buck the trend and bring more students into your schools.

Enrollment Marketing: Interest

When it comes to enrollment marketing, there are several strategies to help you garner interest from prospective families.

Enrollment Marketing: Retention

What are you doing to make sure families and students stay in your district?

School Shoutout: Sliding Into Success

This Georgia district built a school that its community is proud to champion, even if they have to wait their turn to slide.

Embracing Inclusivity

Dr. Rupak Gandhi shares how Fargo Public Schools is standing up for all kids with purpose and pragmatism.

Amy Rovai Gregory: Building Connections, Building Capacity

A Q&A with Amy Rovai Gregory on culturally responsive family engagement

Enrollment Marketing

Winter 2024Vol. 6 No. 2

Of all the issues weighing on school leaders’ minds, enrollment looms especially large. Even in the best of times, this crucial factor determines so much of your day-to-day work; after all, your funding depends on it. 

But unless you’ve been living under a rock, you know that in recent years, enrollment has become a particular pain point, especially for public schools. Before the start of the pandemic, 50.8 million of the nation’s children attended public schools; by the 2021-22 school year, that figure was down by 3%—a difference of about 1.3 million kids. 

Plus, the increased momentum of school choice legislation nationwide means families have more options than ever before. As public enrollment wavers, alternatives for families have skyrocketed. Between 2019 and 2021, charter school enrollment jumped by 7%, and the number of homeschooled students has doubled to five million since COVID-19 first hit.  

Each student who leaves your district is a hit to your funding—and, more importantly, a blow to the quality of education you can provide. When enrollment decreases, it’s not just your organization that suffers; it’s also the families and community who look to your district as a touchstone of their lives. 

So what can you actually do about all this? There’s not just one answer, as this is a problem you’ll need to attack from multiple angles, from equity to leadership to school culture. But we’re confident we can help you boost enrollment with strategies from the world we know best: marketing.

In this issue, we’re tackling enrollment with a framework well-known to the private sector: the customer journey. We’ll walk you through each stage of a family’s relationship with your schools, helping you craft experiences that make them want to be part of your district. Along the way, we’ll examine practical strategies from school leaders doing the work—like Minnesota’s Dr. Joe Gothard, who is providing specific cultural experiences to boost enrollment, and Dr. Rupak Gandhi, whose bold approach to doing right by students is bringing in kids from all over North Dakota.

This new year is a time for new beginnings—and families in your area might be looking for a fresh start with school. Enrollment may well be among the most difficult issues your district faces in 2024, but with a strong strategy, you can buck the trend and bring more students into your schools.

Enrollment Marketing: The Customer Journey

Enrollment marketing is a complex problem, but one strategy can help: the customer journey. We'll break down the five main phases here.

Making It Right

Customer Service in Schools When There’s a Problem

Enrollment Marketing: Awareness

Do your prospective families even know your schools exist?

Enrollment Marketing: Interest

When it comes to enrollment marketing, there are several strategies to help you garner interest from prospective families.

Enrollment Marketing: Decision

How can you make your school enrollment process as easy and welcoming as possible?

Enrollment Marketing: Retention

What are you doing to make sure families and students stay in your district?

Enrollment Marketing: Advocacy

Advocacy plays a major role in restarting the customer journey to school enrollment. Here are some ways to get your families talking.

School Shoutout: Sliding Into Success

This Georgia district built a school that its community is proud to champion, even if they have to wait their turn to slide.

How to Build a School Enrollment Page

Your school enrollment page is your best tool for providing an exceptional customer experience and offering much-needed help.

Embracing Inclusivity

Dr. Rupak Gandhi shares how Fargo Public Schools is standing up for all kids with purpose and pragmatism.

Dr. Joe Gothard: A Place to Call Home

How Dr. Joe Gothard is meeting needs and building belonging in Saint Paul Public Schools

Amy Rovai Gregory: Building Connections, Building Capacity

A Q&A with Amy Rovai Gregory on culturally responsive family engagement

Marketing for Student Attendance

Chronic student absenteeism has a serious impact on learning. Here are some ways to keep them showing up.