Crisis Communications

Dr. Julie Sweetland: The Stories That Just Aren't True

Dr. Julie Sweetland of the FrameWorks Institute shares strategies for countering false narratives around public education.

This Too Shall Pass

How three communications directors dealt with tough PR situations in their districts—and how you can do the same

Making It Right

Sometimes, being proactive isn't enough. Here's how to make things right when a customer service complaint occurs.

Making a Comeback

How GFW Schools in Minnesota regained community trust—and how you can do the same.

Dr. Jeff Horton: Courageous Conversations

Dr. Jeff Horton, Superintendent of GFW School District in Minnesota, discusses how he and his community moved from worry to hope through courageous conversations and active listening.

Dr. Robert Hunt: Crisis, Growth & Leadership

Dr. Robert Hunt talks with us about managing crises, both at a professional and personal level, how to best communicate during difficult times, and how to grow and recover after.

Anita Foster: From Crisis to Confidence

How Anita Foster brought years of crisis communications experience to her everyday work at Arlington ISD

Crisis in the Comments

Negative social media comments are inevitable—but you can handle them in a positive way.

Dr. Joe Ricca: Building Buy-in During a Crisis

Dr. Joe Ricca shares how he builds buy-in before a crisis and how schools can contribute to the common good.

Communicating in a Crisis

Pulling together guidance from the CDC, WHO, and crisis management experts, we'll show you how schools can respond to COVID-19—and other long-term emergencies.